We are hiring a detail-oriented and proactive E-Commerce Administrator to manage and monitor clients’ eCommerce websites. The ideal candidate will be responsible for ensuring smooth day-to-day operations, maintaining high customer satisfaction, and achieving business goals.

• Website Management: Monitor and update clients’ eCommerce websites, ensuring they are functional, user-friendly, and up-to-date.
• Order Processing: Oversee order fulfillment, including order confirmation, invoicing, and tracking.
• Logistics Coordination: Work with logistics partners to ensure timely and accurate delivery of orders.
• Customer Interaction:
  • Handle live chat inquiries and respond to customer emails promptly.
  • Answer customer calls to resolve issues and provide information.
• Payment Gateway Management: Monitor and manage payment gateways to ensure seamless transactions.
• Database Management: Maintain and organize customer data, order histories, and other essential records.
• Reporting: Generate and share reports on website performance, sales, and operational metrics.

• Proficiency in eCommerce platforms such as Shopify, WooCommerce, or Magento.
• Familiarity with payment gateway integration and management.
• Excellent communication and customer service skills.
• Strong organizational skills and attention to detail.
• Ability to troubleshoot website and order-related issues efficiently.
• Experience with CRM tools and inventory management software is a plus.
• A positive attitude and a solutions-focused approach to challenges.
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2 – 4 Years Experience Required